Mecklenburg County


Duke Power Company
526 South Church Street
Charlotte, NC 28202

  • 24-hour Customer Service Line: 1-800-777-9898
  • Deposit required for connection. Deposits vary depending on credit history and type of service. Deposit may be waived with good credit and/or a letter from a previous power company.
  • To turn on new service (Open An Account): Click here
  • To transfer service: Click here
  • To close an account: Click here
  • Automated Payment Plan (APP): Click here or call 704-594-9400
  • Equal Payment Plan (EPP): Click here or call 704-594-9400
  • Payment Locations (for payments only): Click here


Energy United
P.O. Box 1831
Statesville, NC 28687


Union Power Cooperative
1525 Rocky River Rd. N.
Monroe, NC 28110


Telephone & DSL Internet Services

Telephone companies that can provide service for your specific address will vary rather widely. Click here for a website that searches for the phone service providers for your address and provides price quotes for those services. You may also look in the Customer Guide section of any local phone book for a complete list of Local Service Providers.


800 Griffith Rd
Charlotte, NC 28217

  • Sales, billing & service: 704-780-2355 or 1-800-767-2355
  • 24-hour Automated Customer Service: 704-780-2500
  • There is no deposit. However, there will be a connection fee based on the type of service and it will appear on your first month's bill. You will need to select a long distance carrier separately.
  • Ordering Options Online: Click here
  • DSL and Dial-Up Internet Access: Click here
  • AT&T also provides an Automated Payments service, you will be required to register to use this option: Click here


Unity Telecom
2997 Lbj Fwy # 225
Dallas, TX 75234


Time Warner Cable
316 East Morehead St.
Charlotte, N.C. 28202


550 Griffith Rd
Charlotte, NC 28217


Natural Gas

Piedmont Natural Gas Company, Inc.
4720 Piedmont Row Dr
Charlotte, NC 28210

  • 24-hour Customer Information Center: 704-525-3882 or 1-800-752-7504
  • Deposit required and varies depending on type of service and anticipated usage.
  • Piedmont Natural Gas Billing Questions and FAQ: Click here
  • Automated payment plan (APP): Click here
  • Equal payment plan: Click here


Water & Sewer

Charlotte-Mecklenburg Utilities Department (CMUD)
600 East Fourth Street
Charlotte, N.C. 28202

  • Customer Service: 8 am to 6 pm: 704-336-7600
  • Connection fee of $32.50 will appear on your first month's bill.
  • Online new service request: Click here
  • Automated Payment Plan (APP): Click here


Garbage Collection

Solid Waste Services Department
City of Charlotte
600 E 4th St
Charlotte, NC 28202

  • Customer Service: 704-732-9030 or 704-336-2176
  • Within the city limits, garbage collection is included in city property taxes. Roll-out & recycling contains are provided by the City and are rolled or placed at the curb once a week. Information on the day of the week for pickup is available through Customer Service. Apartments and some condominiums typically have dumpsters onsite.
  • Collection Schedule, Recycling, Bulky Items, Yard Waste, Dead Animals & FAQs: Click here
  • For information about when your garbage (inside the City limits) will be picked up, click here for the current Collection Schedule Zone Map.


Cable TV & Internet Services

The primary cable television provider is Time Warner Cable but there are several other providers.


Time Warner Cable
316 East Morehead St.
Charlotte, N.C. 28202

  • Customer Service: 1-800-892-2253
  • There will be an installation fee and first month's charge to be paid at the time of hookup. Installation is By Appointment Only. Charges vary depending on the type of service.
  • Digital Cable Television Services: Click here
  • Cable Internet Services: Click here
  • Customer Service, Payment Locations and FAQs Click here


MI Connection
420 S Academy St
Mooresville, NC 28115


Driver License & Vehicle Registration

N. C. Dept. of Motor Vehicles
1100 New Bern Ave.
Raleigh, N.C. 27699

Driver License:

  • New to North Carolina: Click here
  • Moving Within North Carolina: Drivers must notify the DMV of all address changes within 60 days after the change occurs. You must visit a driver license office within the time period to obtain a duplicate license reflecting your new address. Click here for a list of the DMV offices.

Vehicle Registration:

  • New to North Carolina: Click here
  • Moving Within North Carolina: You must inform the NC DMV of a change of address within 60 days. The Change of Address Form (MVR-24A) is available online. Just click here for a copy.


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